Privacy Policy

Last Updated: December 29, 2025

ISLAND HOST ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud hosting services.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, billing address, and payment information
  • Service Usage Data: Information about how you use our hosting services, including website traffic, server logs, and resource utilization
  • Technical Information: IP addresses, browser type, operating system, device information, and access times
  • Communication Data: Records of correspondence when you contact us for support or inquiries

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our cloud hosting services
  • Process payments and manage your account
  • Send you service-related communications, including updates, security alerts, and support messages
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage patterns to improve our services
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms of service

3. Data Storage and Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Secure data centers with physical and network security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, email delivery)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection of Rights: To protect our rights, property, or safety, or that of our users

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve our services and user experience

You can control cookies through your browser settings, but this may affect the functionality of our services.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal data
  • The right to rectify inaccurate or incomplete information
  • The right to request deletion of your personal data
  • The right to object to or restrict processing of your data
  • The right to data portability
  • The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@matvio.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you cancel your account, we will delete or anonymize your data in accordance with our data retention policies, unless we are required to retain it for legal purposes.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

ISLAND HOST
Email: info@matvio.com
Phone: 250-713-6763